Refund policy

We want you to love your product from Spark Cosmetics. If you’ve ordered the wrong shade or have any other issue, you can always exchange or return your order within the contiguous U.S. so long as:

1. Your items are unused, in re-sellable condition , and in their original packaging.
2. Your return request is submitted within 30 days of receiving your original order.

We reserve the right to refuse returns that do not meet these criteria. 

To start a return, follow the instructions below. Emails will guide you through each step of the process.  

You will be responsible for the return label unless the return is due to an error by Spark Cosmetics.

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
   1. In the "Email" field, enter your email address, and then click "Continue"
   2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
   3. Go back to the online store, and then enter a six-digit verification code
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".
   

If your return request is approved then you receive an email with shipping instructions. You will be responsible for the return label unless the return is due to an error by Spark Cosmetics.  After the product is returned, you receive a refund.

You can always contact us for any return question at info@sparkcosmetics.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.   Claims due to damages must be made within 48 hours after delivery.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sparkcosmetics.com.